H a p p y C o l l e c t o r
H a p p y A r t i s t
Thank you for taking the time to understand our Refund Policy. At Studio Michael van Emde Boas, we aim to ensure that our customers are completely satisfied with their purchases, and we have established the following guidelines to address any issues that may arise.
In the rare event that an artwork arrives in a damaged condition, we kindly request that you take clear and detailed photographs of the packaging, the artwork, and the damage itself. This will assist us in addressing the situation promptly. We will replace the damaged item, and this process includes collecting the old artwork, along with the certificate of authenticity, in the original packaging.
Your product is crafted using the finest materials to ensure it remains in perfect condition for years to come. In the unlikely event that your purchase displays any manufacturing defects, we ask that you provide us with clear and high-quality photographs of the packaging, the artwork, and the issue at hand. We will thoroughly investigate the matter and, if necessary, replace the item. Similar to the damaged goods policy, this process involves collecting the original artwork, including the certificate of authenticity, in the original packaging.
Refunds (if applicable):
Our ultimate aim is to ensure that returns are a rare occurrence, thanks to our commitment to delivering high-quality products. In the event that a return is necessary and is approved, we want to make it clear that a €450 handling fee will be applied. We appreciate your understanding of this fee, which helps us maintain the high standards and quality assurance that we promise to our valued customers.
When your return is received and inspected, we will promptly notify you via email, confirming the receipt of your returned item and indicating whether your refund has been approved. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified period.
We appreciate your trust in Studio Michael van Emde Boas, and we are dedicated to ensuring that your experience is nothing short of exceptional. If you have any questions or concerns about our Refund Policy, please do not hesitate to reach out to our customer service team. Your satisfaction is our priority.